2023 Thriday Wrap Up
Dear Thriday Community, as we approach the end of 2023, I am filled with an overwhelming sense of gratitude and pride for the remarkable journey we have undertaken together. It has been a year of growth, collaboration, and shared accomplishments, and I want to express my deep appreciation to each and every one of you—our valued customers and dedicated team members.
1. Product Innovations
This year, our commitment to excellence led to the successful launch of several groundbreaking features, including Bill Manager, automated allocations, improved app login speed, express card delivery, and Profit First quick account set-up. Your feedback and engagement have been instrumental in shaping Thriday into the innovative platform it is today.
2. Customer Feedback
We thank our customers for sharing their insights and experiences with us. We have collected over 500 pieces of feedback, and your valuable input has been pivotal in shaping the evolution of our platform. Your voices guide us, and we are committed to continuously improving and delivering a product that exceeds your expectations.
3. World Class CSAT
The world-class Product-Market Fit (PMF) scores we've achieved, along with stellar Customer Effort Scores (CES) and Net Promoter Scores (NPS), highlight the work our team is doing to meet your needs. Your trust and loyalty drive us to constantly raise the bar, and we are honoured to be a part of your financial journey.
4. Partner Appreciation
A heartfelt thank you to our fabulous partners - Regional Australia Bank, Visa, Profit First Professionals, POP Business, Sprintlaw, Easy Companies, and Upsure. Your collaboration and support have been invaluable in our success. Together, we have created a network that strengthens Thriday's impact in the financial technology space.
5. Achievements
This year, Thriday has been honoured with the Best AccountingTech award, and we were thrilled to be recognised as a finalist for the Finnies - Best Industry Collaboration. These accolades are a testament to our entire team's dedication and hard work and the positive impact we are making in the industry.
6. New Beginnings
Congratulations to our team members, Neil, Ruchita and Ben, on the arrival of their new babies. May this be the beginning of a beautiful and fulfilling journey into parenthood - we hope you get some sleep over the Christmas break!
As we reflect on the year's accomplishments, I want to sincerely thank our customers for your trust, feedback, and continued support. Your partnership is the driving force behind Thriday's success, and we are committed to building upon this foundation to bring you even greater value in the coming year.
Looking ahead to 2024, our focus will be on further elevating your experience with Thriday.
Wishing you and your loved ones a joyful holiday season and a restful break. Thank you for being an integral part of the Thriday family. Here's to a prosperous and fulfilling new year!
With heartfelt gratitude,
Team Thriday
DISCLAIMER: Team Thrive Pty Ltd ABN 15 637 676 496 (Thriday) is an authorised representative (No.1297601) of Regional Australia Bank ABN 21 087 650 360 AFSL 241167 (Regional Australia Bank). Regional Australia Bank is the issuer of the transaction account and debit card available through Thriday. Any information provided by Thriday is general in nature and does not take into account your personal situation. You should consider whether Thriday is appropriate for you. Team Thrive No 2 Pty Ltd ABN 26 677 263 606 (Thriday Accounting) is a Registered Tax Agent (No.26262416).
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