How to Contact Xero - It's Not as Hard as You Think

February 20, 2024
4
minutes to read
by
Justin Bohlmann
Table of Contents

If you're a small business owner in Australia, you've probably heard of Xero - a popular accounting software that helps businesses manage their finances. However, what do you do when you encounter a problem or need assistance with Xero? In this post, we'll explore the various ways you can contact Xero and its competitor MYOB, as well as introduce you to a new wave of accounting software - Thriday.

Thriday is a cloud-based accounting software designed to simplify bookkeeping for small business owners. It's a great alternative to Xero and MYOB, with features that make managing your finances, invoicing, and paying bills easy. In this post, we'll show you how to contact Xero, MYOB, and Thriday's customer support. We'll also explore the benefits of using Thriday and why it could be the perfect accounting software for your small business. 

How to Contact Xero 

Xero offers various methods of contacting its customer support team, including phone, email, and online chat. If you want to contact Xero, you can call their support team on 1800 046 999 (Note: This number can change, so Thriday cannot confirm its accuracy when you are reading this blog), or you can send an email to support@xero.com. Additionally, Xero has a help centre with articles, videos, and tutorials to help you troubleshoot common issues. 

Xero's customer support team is available 24/7 to assist you with any queries or concerns. They are highly responsive and provide quick solutions to your problems. However, it's worth noting that Xero's customer support is limited to technical issues related to the software, and they do not provide advice on accounting or tax-related matters.   

If you're looking for additional support beyond Xero's customer support team, you can consider contacting accounting firms like H&R Block. They can provide expert advice on accounting and tax-related matters and assist you with bookkeeping and financial planning. However, this would come at an additional cost, so weighing the pros and cons before engaging in their services is essential. 

 

How to Contact MYOB 

MYOB is another popular accounting software in Australia. Like Xero, MYOB offers various methods of contacting their customer support team, including phone, email, and online chat. If you're looking to contact MYOB, you can call their support team on 1300 555 151 or send an email to support@myob.com.au. MYOB also has a knowledge base that provides articles, videos, and tutorials to help you resolve any issues.   

MYOB's customer support team can assist you with any queries or concerns during business hours. However, like Xero, MYOB's customer support is limited to technical issues related to the software and does not provide advice on accounting or tax-related matters. 

If you're considering switching from MYOB to Thriday, it's worth noting that Thriday has a dedicated migration team that can assist you in transferring your data from MYOB to Thriday. This makes the transition to Thriday seamless and hassle-free. 

 

How to Contact Thriday 

If you're looking for an alternative to Xero and MYOB, Thriday is an excellent choice. Thriday offers a range of features that make it easy for small business owners to manage their finances, invoicing, and payroll. Thriday also provides excellent customer support, with various ways to contact their team. 

You can contact Thriday's customer support team via email, phone, or online chat. The email address is wecare@thriday.com.au, and the phone number is 1800-THRIDAY (1800 8474 329). Thriday also has an extensive knowledge base, including articles, videos, and step-by-step guides to help you navigate the software. 

Thriday's customer support team can assist you with any queries or concerns during business hours. They are highly responsive and provide quick solutions to your problems. If you're considering switching from Xero or MYOB to Thriday, their dedicated migration team can assist you in transferring your data and making the transition to Thriday smooth and seamless. 

In addition, Thriday is an affordable alternative to Xero and MYOB, with flexible pricing plans that cater to businesses of all sizes. With Thriday, you can save time and money while enjoying the benefits of modern, easy-to-use accounting software. 

You can call, chat or email Thriday

Managing your finances is an essential part of running a small business. Fortunately, various accounting software options are available in Australia, including Xero, MYOB, and Thriday. While each software has unique features and benefits, the availability and quality of customer support are crucial factors to consider when choosing. 

Xero and MYOB offer reliable customer support for technical issues related to the software, while Thriday goes above and beyond by providing excellent support for all aspects of the software. Thriday is also an affordable and modern alternative to Xero and MYOB, making it an ideal option for small businesses looking to automate their accounting processes. Find out how much you could save on accounting and tax by switching to Thriday with this tax quiz.

If you're considering switching to Thriday, their customer support team is readily available to assist you in making the transition. With Thriday, you can focus on growing your business while leaving accounting to the experts.

DISCLAIMER: Team Thrive Pty Ltd ABN 15 637 676 496 (Thriday) is an authorised representative (No.1297601) of Regional Australia Bank ABN 21 087 650 360 AFSL 241167 (Regional Australia Bank). Regional Australia Bank is the issuer of the transaction account and debit card available through Thriday. Any information provided by Thriday is general in nature and does not take into account your personal situation. You should consider whether Thriday is appropriate for you. Team Thrive No 2 Pty Ltd ABN 26 677 263 606 (Thriday Accounting) is a Registered Tax Agent (No.26262416).

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