Regional Australia Bank Ltd.
ABN 21 087 650 360 AFSL and Australian Credit Licence 241167
At Regional Australia Bank the protection of your privacy and the maintenance of your personal information is fundamental to the way we do business. Regional Australia Bank values the ongoing trust that you have in us to protect your privacy in a confidential manner.
Regional Australia Bank is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the 13 Australian Privacy Principles (APPs) set out in that Act. The APPs regulate the way that personal information is handled. As a participant in the credit reporting system, Regional Australia Bank is also bound by those rules in the Privacy Act which regulates the handling of credit information, credit eligibility information and related information by credit providers. Regional Australia Bank is also bound by the Credit Reporting Privacy Code.
"Personal Information" means information or an opinion about an individual who is identified, or who can reasonably be identified, from the information. Although Regional Australia Bank will try to make sure that all information we hold is accurate, "personal information" also includes any inaccurate information about the individual.
"Credit Eligibility Information" means information that has been obtained from a credit reporting body, or that has been derived from that information, that is about an individual's credit worthiness.
"Credit Information" means personal information that includes the following:
"Credit-Related Information" means credit information, credit eligibility information and related information.
"Consumer Data Right Regime” means the sharing of your personal and account information in accordance with the Competition and Consumer (Consumer Data Right) Rules 2020.
Regional Australia Bank will collect your Personal Information (including Credit Information) directly from you so that we can undertake our various functions and activities. Regional Australia Bank will also collect personal Information from you when the law requires us to collect it. This information will generally come from what you provide in your application for one of our products or services and supporting documentation.
Regional Australia Bank will collect your Personal Information when you apply for the products and services we offer. When you apply for one of our products or services, we may request:
From time to time Regional Australia Bank may also collect information about you that is publicly available. This type of Personal Information will include information from websites, telephone directories and credit reporting agencies.
Regional Australia Bank may collect information from you because we are required or authorised by law. For example, Regional Australia Bank collects your Australian tax file number (TFN) when you open a deposit account. It is not compulsory to provide your TFN, but if you do not, Regional Australia Bank may deduct withholding tax from your interest payments at the highest marginal rate, as set by the Australian Taxation Office. Regional Australia Bank will only collect your TFN to determine whether you are subject to withholding tax on any interest payments you receive and for no other purpose. If Regional Australia Bank collects your TFN, we will handle this information in accordance with the Privacy Act
When you open a deposit account or take out a loan, Regional Australia Bank is required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to collect certain information from you to prove your identity.
The National Consumer Credit Protection Act 2009 requires Regional Australia Bank to make the necessary enquiries into the financial situation and the needs and objectives of individuals who apply for consumer credit. This is required for Regional Australia Bank to make an informed decision about whether the individual has the capacity to afford the credit they are applying for.
Regional Australia Bank may also be required to ask you about your tax residency status under taxation information sharing agreements the Australian Government has in place with other countries.
There may be times when Regional Australia Bank collects your personal Information from third parties. For example, Regional Australia Bank may collect Personal Information from:
Regional Australia Bank may use and disclose your personal information (including credit-related information) for the purpose of providing products and services to you and the primary purpose of managing our business. This may include:
In general, we do not use or disclose your personal information (including credit-related information) fora purpose other than:
Regional Australia Bank may disclose your personal information (including credit-related information) to third parties, for example:
Regional Australia Bank will take reasonable steps to ensure that these organisations are bound by sufficient confidentiality and privacy obligations with respect to the protection of your personal information.
You may also request Regional Australia Bank to share your personal information with a third party by providing your consent through the Consumer Data Right Regime.
As Regional Australia Bank is an accredited data holder and a data recipient under the Consumer Data Right Regime, we are able to securely share and receive your personal information with an accredited third party.
For more information please refer to our Consumer Data Right Policy located at www.regionalaustraliabank.com.au at About Us>Corporate Documents>Policies and Guides.
Regional Australia Bank participates in the credit reporting system and if you apply for credit from Regional Australia Bank (including, but not limited to, Credit Cards, Home or Personal Loan, or Overdraft facility),we may request a credit report about you from a credit reporting body. To assist with this we may also collect personal information (including credit-related information) about you from third parties, such as any referees that you provide, your employer, other credit providers and third party service providers. Under the National Consumer Credit Protection Act 2009, Regional Australia Bank is required to make inquiries into the financial situation, needs and objectives of each individual when they apply for consumer credit. This ensures that Regional Australia Bank has sufficient information about the individual’s income, financial commitments and liabilities to accurately assess whether the individual has the capacity to afford the credit they are applying for.
For Regional Australia Bank to request a credit report, it is necessary that we provide information to the credit reporting body that identifies you, as well as information about your application – including the type and amount of credit you are applying for.
Credit Providers can ask credit reporting bodies to use your credit information to pre-screen you for direct marketing purposes. You can contact the credit reporting bodies and ask them not to use your credit information for this purpose.
As well as collecting information about your credit history from a credit reporting body, we also collect this type of information through your use of Regional Australia Bank products. For example, we collect information about the credit you hold with Regional Australia Bank and how you make repayments on those credit products. We collect this information through our internal processes, like credit eligibility scoring information. This information assists Regional Australia Bank to determine whether you need assistance to meet your repayment obligations.
Under the Privacy Act, Regional Australia Bank may disclose certain information about your credit history to credit reporting bodies.
Regional Australia Bank will obtain your consent before we obtain a credit report from a credit reporting body to assess an application for credit.
Regional Australia Bank may disclose the following information to the credit reporting bodies:
If you fail to make repayments on time or you default on your repayment obligations, Regional Australia Bank may report this information to a credit reporting body in your repayment history. We may also tell a credit reporting body if you commit a serious infringement (e.g fraudulent behaviour or deliberately seeking to avoid repaying your credit obligations).
If you nominate to be a guarantor for another person, Regional Australia Bank will collect your Personal Information about you from a credit reporting body as well as any information Regional Australia Bank currently holds about you.
Regional Australia Bank discloses Personal Information to the following credit reporting body’s:
Equifax Pty Ltd - Web: www.equifax.com.au
If Regional Australia Bank collects Personal Information about you, through the credit reporting bodies, we will use that information for the following purposes:
Comprehensive Credit Reporting allows additional information to be exchanged between Credit Providers and Credit Reporting Bodies to provide a clearer picture of your credit history. For further information please refer to our Comprehensive Credit Reporting Guide located at, www.regionalaustraliabank.com.au at About Us>Corporate Documents>Policies and Guides.
If you believe that you have been, or are likely to be, a victim of fraud, you are able to request credit reporting bodies not to use or disclose credit reports they hold about you. You are able to do this by contacting the credit reporting body directly.
Where it is necessary to do so, we may collect personal information about you that is sensitive. Sensitive information includes information about an individual's health, and membership of a professional or trade association.
Unless we are required or permitted by law to collect that information, we will obtain your consent. However, if the information relates directly to your ability to meet financial obligations that you owe to us, you are treated as having consented to its collection.
We may refuse an application for consumer credit made by you individually or with other applicants. Our refusal may be based on credit eligibility information obtained from a credit reporting body about either of you, another applicant or another person proposed as guarantor. In that case, we will give you written notice that the application has been refused on the basis of that information. We will tell you the name and contact details of the relevant credit reporting body and other relevant information.
Regional Australia Bank takes all reasonable steps to ensure that your personal information (including credit-related information) is protected from
You can assist Regional Australia Bank in protecting your privacy by adhering to our security requirements to keep your passwords and personal identification numbers, tokens and other devices safe, in accordance with our suggestions. This means that you should not disclose your PIN, passwords or access code to another person. You should contact Regional Australia Bank immediately if you believe you PIN, passwords or access codes may have been disclosed to another person or if you would like to change these.
When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we take reasonable steps to ensure that it is destroyed or de-identified.
We use up-to-date security measures on our website and mobile app to protect your personal information and your credit information. Any data containing personal, credit or related information which we transmit is encrypted.
Anytime you access any part of our website we will collect information about your movements around the website and by what means you have used to access it.
Our website also includes a number of calculators and forms, which may require you to enter your personal details. If you save or submit the data you enter, this information will be stored.
When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so.
Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any public mailing lists or used for any other purpose without your consent.
We will respond to your request for access within a reasonable time. If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. You can contact our Privacy Officer if you would like to challenge our decision to refuse access.
Depending on the complexity of your request, we may recover the reasonable costs of processing your request.
We may use your personal information, including your contact details, to provide you with information about Regional Australia Bank’s products and services, including those of other organisations, which we consider may be of interest to you, unless you request not to receive marketing communications. If you are on the ‘Do Not Call Register’, while you are a member of Regional Australia Bank we will infer from our relationship with you that you consent to receiving telemarketing calls from us, unless you notify us that you do not wish to receive such calls.
Unless we have first obtained your consent, we will not provide your personal information to other organisations to use for their marketing purposes.
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible. Regional Australia Bank will aim to deal with your complaint at the source of your complaint. If you are not satisfied with the response you receive, please let us know and our Governance Team will investigate further and respond to you.
If you are still not satisfied, you can contact external bodies that deal with privacy complaints. The Australian Financial Complaints Authority (AFCA) is Regional Australia Bank’s external dispute resolution scheme, the Office of the Australian Information Commissioner or, in the case of insurance-related privacy complaints, the Australian Prudential Regulation Authority (APRA). Any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.
Australian Financial Complaints Authority
Post: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Office of the Australian Information Commissioner
Post: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Australian Prudential Regulation Authority
Post: GPO Box 9836, Sydney NSW 2001
Telephone: 1300 55 88 49
Our Privacy Officer's contact details are:
Address: PO Box U631, UNE NSW 2351
Telephone: 132 067