10 Strategies for Boosting Your Small Business's Online Presence

February 20, 2024
minutes to read
Alice Surdy
Table of Contents

In today's digital age, having a strong online presence is crucial for small businesses looking to succeed. With more and more consumers turning to the internet to research products and services, small business owners need to establish a robust digital footprint. In this blog, we'll explore ten powerful strategies for boosting your small business's online presence. From developing a digital marketing strategy to leveraging social media and optimising for local SEO, we'll provide you with the best practices you need to dominate the digital landscape and take your small business to the next level.

Develop a Digital Marketing Strategy 

Developing a digital marketing strategy is the foundation for building a solid online presence. Before you start creating content or optimising your website, you must understand your target audience, set SMART goals, and identify the best digital and social channels to reach your audience

Define Customer Personas  

To begin, start by researching your target audience or customer personas. Who are your ideal customers? What are their pain points, challenges, and aspirations? This should be documented in an easy-to-digest document so everyone involved in the business can reference it easily. This information will help you tailor your digital marketing efforts to meet their needs and preferences. To help identify your target personas, take the Thriday target market quiz.

Customer Persona Template Example


Set SMART Goals 

Next, set SMART goals that align with your overall business objectives. SMART goals are specific, measurable, achievable, relevant, and time-bound. For example, a SMART goal might be to increase website traffic by 20% in the next six months. SMART goals force you to think about precisely what you are doing and what impact you expect it to drive. Setting something measurable means there is no ambiguity as to the outcome. 

Develop a Content Plan  

Once you have your goals, develop a content plan that aligns with your target audience and business objectives. This plan should include the types of content you'll create (e.g., blog posts, videos, infographics), the topics you'll cover, and the channels you'll use to distribute your content (e.g., social media, email, your website). 

Identify the Best Digital Channels  

Finally, identify the best digital channels to reach your target audience. The most popular digital channels include social media, email marketing, search engine optimisation (SEO), pay-per-click (PPC) advertising, and content marketing.  

By understanding your audience and goals, you can choose the channels that will be most effective for your business. For example, if you target younger consumers, TikTok and YouTube may be the most popular mediums for them to get content. If you are targeting older clients, Radio and TV may be the way to go depending on your budget


Build a Professional Website 

A professional website is essential to your small business's online presence. Your website is the hub of your digital marketing efforts and is often the first impression potential customers have of your business. Therefore, it's crucial to invest time and resources into building a website that is visually appealing, user-friendly, and optimised for search engines. 

To create a user-friendly website:

  1. Start by focusing on your website's design and layout.
  2. Choose a design that reflects your brand's personality and resonates with your target audience.
  3. Ensure that your website's layout is intuitive and easy to navigate.

Visitors should be able to find the information they're looking for quickly and easily. No code or low code tools like Webflow and Wix make it easy to launch professional websites without having technical coding skills. 

Once your website is live, you should optimise it for search engines. This process, known as search engine optimisation (SEO), involves tailoring your website's content and structure to improve your website's ranking in search engine results pages. 

"Some best practices for SEO include conducting keyword research to identify the terms your target audience is searching for, creating catchy website meta tags and headers, and ensuring that your website is mobile-friendly and quick to load."


To assist with SEO, consider building backlinks to your website from reputable sources. Backlinks are links from other websites to your website and are an important factor in search engine ranking algorithms. You can build backlinks by creating high-quality content that other websites will want to link to or by contacting other websites in your industry and asking for a link. Good backlinks from reputable websites will increase your domain authority and help with your SEO rankings. 

Finally, make sure that your website provides value to your visitors. Your website should communicate your unique value proposition and give visitors the information they need to make informed purchasing decisions. Consider including customer testimonials, case studies, and other social proof to build trust with potential customers. 

Make you website is easy to use and visually appealing


Leverage Social Media 

Social media is a powerful tool for building your small business's online presence. With over 3.8 billion users worldwide, social media provides a vast and diverse audience for businesses to connect with. 

To leverage social media effectively, start by identifying the most popular platforms with your target audience. FacebookInstagram, and Twitter are popular platforms for most small businesses, but other platforms like LinkedIn and Pinterest may be more suitable for particular niches. You want to run your campaigns on the platforms that have the most reach with your customer base. 

Once you've identified the platforms you'll use, create a social media content plan that aligns with your overall digital marketing strategy. This plan should include the types of content you'll make (e.g., images, videos, infographics), the frequency of your posts, and the messaging and tone you'll use in your content. It's crucial to align your content with your product and brand. If you do an excellent job of aligning everything, people will immediately understand who you are and what your brand stands for. You can build a large social media following by being persistent and consistent. 

To maximise your social media reach, consider using paid advertising to boost your posts and reach a larger audience. Most social media platforms offer various advertising options, including sponsored posts, display ads, and video ads. With targeted advertising, you can reach specific demographics and interest groups and maximise the return on your advertising investment. 

Finally, track your social media metrics to measure the effectiveness of your social media strategy. Most social media platforms offer analytics tools to track engagement, reach, and other key metrics. Use this data to refine your strategy and optimise your social media efforts. 


Engage with Your Audience 

Engaging with your audience is critical to building your small business's online presence. By actively engaging with your audience, you can build trust, foster brand loyalty, and improve your reputation online. 

To engage with your audience effectively, promptly respond to comments, messages, and reviews. Whether someone has a question, concern, or compliment, responding in a timely and friendly manner shows that you value their input and are committed to providing excellent customer service. 

Next, encourage user-generated content (UGC). UGC is content your customers and followers create, such as reviews, photos, and videos. By encouraging UGC, you increase engagement and provide social proof that can help attract new customers. 


Another way to engage with your audience is to set up a community forum or host contests and giveaways. Community forums are a great way to engage members and allow customers to interact with other customers of your product. Contests and giveaways are an excellent way to increase engagement and build excitement around your brand. Set clear rules and guidelines for your contests to avoid any confusion or legal issues. 

Finally, consider partnering with influencers or other businesses to expand your reach and tap into new audiences. Influencers and companies with similar audiences can help you reach new customers and build your brand's credibility online. Be sure to choose partners whose values align with your brand and whose audiences are relevant to your business. 

Thriday Community Forum


Utilise Email Marketing 

Email marketing is a highly effective tool for building and nurturing customer relationships. Email is powerful because you can deliver targeted messages directly to your customers' inboxes, driving engagement and sales. 

You'll need to build an email list to get started with email marketing. There are several ways to do this, including offering incentives like discounts or free content in exchange for email sign-ups, adding sign-up forms to your website or social media pages, and collecting email addresses at events or in-store. 

Once you have an email list, you can craft targeted email campaigns that speak directly to your customers' needs and interests. Some examples of email campaigns include welcome emails, promotional emails, and newsletters. 

To maximise your email marketing efforts, personalise your messages and segment your email list based on demographics, interests, and past behaviours. This allows you to deliver more relevant messages that resonate with your audience and drive higher engagement. 

Finally, be sure to track your email metrics to measure the effectiveness of your campaigns. Most email marketing platforms offer analytics tools that allow you to track open rates, click-through rates, and other key metrics. For example, a good email open rate is 17-28%. Knowing this data can help refine your campaigns and optimise your email marketing efforts. 

"Most email marketing platforms offer analytics tools that allow you to track open rates, click-through rates, and other key metrics."


Finally, track your search engine rankings and web traffic to measure the effectiveness of your SEO efforts. Several tools, such as Google Analytics and SEMrush, can help you track your website's performance and identify areas for improvement. Use this data to refine your SEO strategy and improve your online visibility. 


Leverage Paid Advertising 

While organic methods like SEO and social media marketing can help you build your small business's online presence, paid advertising can boost your visibility and reach. 

Platforms like Google Ads, Facebook Ads, and Instagram Ads allow you to target your ads to specific audiences based on demographics, interests, and behaviours. This will enable you to reach the right people at the right time with the right message. 

To get started with paid advertising, you must set a budget and determine your campaign goals. Do you want to drive website traffic, generate leads, or increase sales? Once you've established your goals, you can create ad campaigns designed to achieve those objectives. 

Use eye-catching visuals, compelling copy, and clear calls to action when creating your ad campaigns. A/B testing your ads can help you identify the most effective messaging and visuals for your target audience. 

Finally, track your ad performance and adjust your campaigns to optimise for better results. Most ad platforms provide robust analytics tools that allow you to track impressions, clicks, conversions and demographic and behavioural data about your audience. Use this data to refine your ad targeting and messaging over time. 


Stay Up to Date with Digital Trends 

The world of digital marketing is constantly evolving, with new technologies and trends always emerging. Staying up to date with the latest digital trends is essential to stay ahead of the curve and maintain a robust online presence for your small business. 

Some trends to watch in the coming months and years include: 

  1. Voice search: As more people use smart speakers like Amazon Echo and Google Home, optimising your website and content for voice search will become increasingly important. 
  2. Artificial intelligence: AI-powered tools like chatbots and personalisation engines can help you deliver a better user experience and improve your marketing performance. 
  3. Video marketing: With the rise of platforms like TikTok and Instagram Reels, video marketing is becoming an increasingly important part of small business marketing strategies. 
  4. Local SEO: Optimising your website and content for local search will be essential as more people use their mobile devices to search for businesses near them. 

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Online Marketing FAQs

What is online presence?

Online presence refers to a business's visibility and activity across the internet, including its website, social media profiles, online reviews, and other digital channels.

Why is online presence significant for businesses?

Online presence is vital because it allows businesses to connect with customers, promote their products and services, and build brand awareness. It also provides a platform for companies to engage with customers and receive feedback, which can help improve products and services.

How can I measure the effectiveness of my online presence?

You can measure the effectiveness of your online presence by tracking metrics such as website traffic, social media engagement, search engine rankings, and customer reviews and ratings. You can also use analytics tools like Google Analytics to monitor user behaviour and track conversions.

In today's digital age, having a strong online presence is essential for the success of any small business. By following the strategies outlined in this article, you can establish a robust and effective online presence that helps you attract new customers, build your brand, and drive sales. 

Remember, building an online presence takes time and effort, so be patient and persistent in your efforts. By regularly creating high-quality content, engaging with your audience on social media, optimising your website for search, leveraging paid advertising, monitoring and responding to online reviews, and staying up to date with digital trends, you can create a powerful and effective online presence for your small business. 

DISCLAIMER: Team Thrive Pty Ltd ABN 15 637 676 496 (Thriday) is an authorised representative (No.1297601) of Regional Australia Bank ABN 21 087 650 360  AFSL 241167 (Regional Australia Bank).  Regional Australia Bank is the issuer of the transaction account and debit card available through Thriday. Any information provided by Thriday is general in nature and does not take into account your personal situation. You should consider whether Thriday is appropriate for you.

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