Xero Contact Number – Where to find it? How to get help?

February 20, 2024
5
minutes to read
by
Michael Nuciforo
Table of Contents

Are you a small business owner using Xero for your accounting and bookkeeping needs? Getting in touch with Xero if you need assistance or have questions can be tricky. In this article, we'll provide details on Xero's phone number, different ways to contact their support team, and tips for calling and navigating their help content.

Xero's Phone Number and Contact Details 

If you need to speak to Xero's customer support team, the best way to contact them is to go into their support forums and request a callback. Unfortunately, Xero does not provide a phone number for customers to call.  

You can also reach Xero through their website's contact page, social media channels, and online help centre. These channels are available 24/7, and you can expect to receive a response within 1 – 2 days. 

 

Tips for Contacting Xero Customer Support 

Before requesting a call back from Xero's customer support team, having your Xero login details on hand and any relevant information about the issue you're experiencing is a good idea. This will help the support representative quickly identify your account and address your concern. Additionally, you can avoid long wait times by requesting a call back from Xero during non-peak hours, such as early in the morning or later in the evening. 

Xero Customer Support Review

  

Xero Email and Live Chat 

If you prefer to contact Xero via email, message support@xero.com. Xero's customer support team typically responds to emails within 24 hours. Xero also has a live chat feature that allows you to chat with a support representative in real time.  

 

Xero Customer Support Channels 

Xero provides various support channels to assist its customers with their queries and concerns. Here are some of them: 

  • Xero Central: Xero has a comprehensive online help centre called Xero Central that provides answers to common questions, step-by-step guides, and tutorials. 
  • Xero Community: Xero Community is an online forum where Xero users can connect, share ideas, request a callback and ask for advice. 
  • Xero Support: Xero Support is available via email and live chat, and customers can also request a callback from Xero support agents. 
  • Xero Blog: Xero publishes a blog that informs customers about new features, updates, and other important announcements. 
  • Social Media: Xero has an active presence on social media platforms like Twitter, LinkedIn, Facebook, and Instagram, where customers can reach out for support. 

Xero Customer Support Review

  

How Do Thriday and Xero Compare? 

Thriday, a next-generation accounting software, offers dedicated customer support to all its users, which means you have access to our experienced support team whenever you need help. Our team of experts can help you over the phone (1800-THRIDAY), via live chat, email and in our community forum. Thriday also has a comprehensive set of FAQs and step-by-step guides. At Thriday, we aim to provide a fast and effective solution.  

On the other hand, Xero does not offer inbound customer support via phone, so if you have an issue, you won't be able to resolve it immediately. You can request a callback or contact Xero via email and social media, but it could take a few days to get resolved. While Xero's support is reliable, it may not always provide the same level of personal and dedicated assistance as Thriday. At Thriday, we take pride in offering exceptional customer service, and we are committed to helping our users get the most out of Xero. 

Thriday is also cheaper and easier to use - with automated banking, accounting and tax. If you are tired of using Xero, and looking for a new way to manage your financial admin, then switch to Thriday from Xero for free today.

 

Xero Customer Support FAQs 

What types of issues can Xero customer support help me with? 

Xero customer support can help you with various issues, including technical problems with the software, billing and account management, and general questions about how to use Xero. 

Is Xero customer support available 24/7? 

Xero customer support is available 24/7, but their timeline for handling your enquiry can be slow, depending on the issue raised.

How long does it take for Xero customer support to respond to an inquiry? 

Response times can vary, but Xero aims to respond to inquiries within 1 - 2 business days. For items related to bank feeds or missing accounts, these can take a few weeks, depending on the bank involved.

Is there a fee for Xero customer support? 

Xero customer support is included in the subscription fee for Xero accounting software. 

DISCLAIMER: Team Thrive Pty Ltd ABN 15 637 676 496 (Thriday) is an authorised representative (No.1297601) of Regional Australia Bank ABN 21 087 650 360 AFSL 241167 (Regional Australia Bank). Regional Australia Bank is the issuer of the transaction account and debit card available through Thriday. Any information provided by Thriday is general in nature and does not take into account your personal situation. You should consider whether Thriday is appropriate for you. Team Thrive No 2 Pty Ltd ABN 26 677 263 606 (Thriday Accounting) is a Registered Tax Agent (No.26262416).

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